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Covid-19 – Important Customer Update

The next few weeks and months will be challenging for everyone. By communicating our approach clearly, we hope we can help you and your clients understand how we can help.

First and foremost, Metro is a life safety business and the immediate threat of Covid-19 means we must adapt our approach significantly - but in a considered manner. We will continue to provide the services which are required to keep your buildings safe by adapting our scope to meet all NHS and government guidance. In line with this guidance we have stood down those staff that are in the field and in the 'at risk' categories. We look forward to them re-joining as soon as it is safe to do so.

Operational management

We are running on a cloud-based helpdesk with our service teams working from the home. Full support and lines of communication remain open, but phone calls in particular can be affected by mobile network instability.  Please email if there is a phone issue.

In the field

Our field capability remains very good, but mobilising new services is challenging, as are some remote sites because of team members that have stood down.  We will communicate issues on your own buildings directly to you.  Please see our Covid-19 specific RAMs for further detail on how we have adapted our scopes.

Weekly visits

We will continue to visit all properties where we are providing weekly services unless we are asked to stand down.  If we cannot gain access, we will take a photo of the front door demonstrating it is secure, and if we can see the panel, check to see if it is displaying any faults.

Drills and training

Fire evacuation drills and training will be deferred until NHS guidelines allow us to restart.  They are invoiced as PPM for most people and the visits will be completed as soon as we are allowed by government.

Asbestos & Water

Asbestos and water risk assessments have been deferred and the field teams stood down due to no current demand.

Many buildings are closed/partially closed during the Covid-19 lockdown. Reduced water usage within these premises may present increased legionella risk. Information regarding the safe management of water systems during the Covid-19 outbreak can be downloaded here.

Other services

Our other services including; maintenance, PPM, fire risk assessments, planned remedial works and emergency callouts will be maintained as long as it is feasible and safe to do so.  This will be judged on a case by case basis and discussed with you if there is a potential issue.

Maintenance cover on new sites

We are also able to offer maintenance services on some properties where our customers may have had an in-house capability, or where they may have a supplier who is not able to continue providing these services.  Please speak to your account manager for more information.


We plan to provide regular updates regarding our working practices and how we intend to support our customers due to developments with the Covid-19 crisis. Please contact us if you have any questions.

Please be thoughtful and stay safe. 

Ian Simcott

Managing Director – Metro Safety

Get in Touch

Metro Safety
Metro House
79-80 Blackfriars Road
London SE1 8HA
0845 058 9999

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