Covid-19 – Important Customer Update
The challenges businesses have faced over the last few months have been unprecedented. Now as we begin to ease out of lockdown, we are presented with a new set of challenges as buildings and offices prepare to re-open. By communicating our approach clearly, we hope we can help you and your clients understand how we can help.
First and foremost, Metro is a life safety business and the threat of Covid-19 means that we have had to adapt our approach significantly - but in a considered manner. We have and will continue to provide the services which are required to keep your buildings safe by adapting our scope to meet all NHS and government guidance. In line with this guidance we have stood down those staff that are in the field and in the 'at risk' categories. We look forward to them re-joining as soon as it is safe to do so.
Our office has now reopened and we are making a phased return for some of our staff on a strict rota basis. However we are running on a cloud-based helpdesk with most of our service teams still working from the home for the majority of time. Full support and lines of communication remain open, but phone calls in particular can be affected by mobile network instability. Please email if there is a phone issue.
In the field
Our field capability remains very good, but mobilising new services is challenging, as are some remote sites because of team members that have stood down. We will communicate issues on your own buildings directly to you. Please see our Covid-19 specific RAMs for further detail on how we have adapted our scopes.
We will continue to visit all properties where we are providing weekly services unless have been asked to stand down. If we cannot gain access, we will take a photo of the front door demonstrating it is secure, and if we can see the panel, check to see if it is displaying any faults.
Fire evacuation drills and training
The LFB have issued some excellent guidance on how best to manage risks and prioritise works on buildings that are re-opening. For more information please see COVID-19 Returning to Work - LFB Guidance.
In response Metro are now beginning to deliver fire evacuation drills and training. We have adapted the scope to incorporate the LFB guidance and also to ensure a socially distanced responsible service. For more information see Fire Evacuation Drills During Covid-19
Details of individual training exercises will be communicated in the normal manner - If you do have any concerns or properties you wish us to prioritise please get in touch.
Water safety services
Our water risk assessment team is now operating. If you need particularly urgent advice (perhaps because you have had a property closed down) please do get in touch to allow us to schedule accordingly.
Many buildings have been closed/partially closed during the Covid-19 lockdown. Reduced water usage within these premises may present increased legionella risk. Information regarding the safe management of water systems during the Covid-19 outbreak can be downloaded here.
Our asbestos services are now available however there may be some lead in time constraints.
Assistance with re-opening premises
Our Building Services division has been helping a number of clients with a diverse range of requirements to get their properties safely open for a different scope of occupation. If you would like to discuss how we may be able to assist you, please either call Jonathan on 07900 305481 or send an enquiry
Whilst PPM’s have continued as normal for most sites, many organisations are taking advantage of empty or partially occupied sites to undertake works that are potentially disruptive. For more information please get in touch.
We are also able to offer maintenance services on some properties where our customers may have had an in-house capability, or where they may have a supplier who is not able to continue providing these services. Please speak to your account manager for more information
Our other services including; fire risk assessments and emergency callouts have been maintained where feasible and safe to do so. This is judged on a case by case basis and discussed with you if there is a potential issue.
We will continue to provide regular updates regarding our working practices and how we intend to support our customers due to developments with the Covid-19 crisis. Please contact us if you have any questions.
Please be thoughtful and stay safe.
Managing Director – Metro Safety
Over 95% of our test visits are now digitally captured and reported. This means speedier access for our customers and helps save the planet too.
Our Tester SMART system can provide you with a key issues report within 30 mins of the test being completed, so we can let you know immediately if any serious faults have been identified. Photographic evidence of key issues is available where helpful. We can also email your approved contractors so issues are resolved promptly with no delay and no unnecessary paperwork.
Paperless reports are sent out monthly, but if you're in a hurry and can't wait for your report to arrive we can access an up to date status report for you on demand.
Watch our Testing Services video to find out more
If you would like more information about our digitalised testing services please get in touch or call us on 0845 058 9999.
Asbestos SMART is a simple yet revolutionary concept using modern IT to facilitate smarter management of properties where you have a duty to manage asbestos.
Asbestos SMART uses QR code technology to improve accessibility to your most up to date asbestos registers for visiting contractors and key on-site personnel and can also incorporate appropriate training and up to date reporting into a proper, comprehensive easy to review management system.
It has been designed to improve your compliance, reduce risks and save you time and money. It allows you much better line of sight, allowing you to be confident that you are effectively managing the UK’s number one source of deaths in the workplace.
Watch our Asbestos SMART video to find out more
To view our accreditations and memberships please select the document you require from the list below:
Metro Safety Group Limited
Metro Inspection Services Limited
Metro SRM LLP
Strategic Risk Management (Asbestos) Limited
Restrictions over the past year have meant that our CDP seminar programe has been placed on hold. Currently we have no in-person events planned for 2021.
Please check back later for further details.
If you can't find what you are looking for, please get in touch. We will be happy to hear from you.
One of the reasons that individual companies within the Metro Safety Group are accredited and associated with a number of professional bodies is to provide extra reassurance that our exacting standards and procedures are in line with best practice. Verification from recognised industry groups gives our clients peace of mind that our competency is genuine, which is especially important when dealing with matters of compliance. We are delighted to be associated with the following organisations and accreditation schemes.
Fire Industry Association (FIA)
The Fire Industry Association is a not-for-profit trade association with the aim of promoting the professional status of the UK fire safety industry. Representing the industry leaders, they work to communicate and promote best practice and ensure standards continue to improve.
Metro SRM are members of the FIA and also sit on the Fire Risk Assessment Council.
UK Fire Association
Members of the UK Fire Association aim to share information and best practice for the fire industry, as well as encouraging the development of expertise and high service levels. Their comprehensive Code of Practice means eligible companies, like Metro Safety, need to show that they hold appropriate levels of insurance and that personnel are competent and trained.
Metro Safety is a member of the UK Fire Association.
Metro SRM are BAFE certified under scheme SP205 Life Safety Fire Risk Assessment.
BAFE is the independent third party registration body for the fire protection industry. This scheme is designed to give assurance to those commissioning fire risk assessments and give confidence in the quality and relevance of the services being provided. It is essential that the fire risk assessor is a competent person, and the fire risk assessor has a duty of care to the organization on which legislation imposes a requirement for the fire risk assessment.
Metro Safety is BAFE certified under scheme SP203-1 Fire detection and alarm systems, design.
The scheme recognises the importance of providing compliant systems while at the same time minimising false alarms. It aims to give fire protection system users and regulatory authorities confidence that accredited companies providing fire alarm systems, have processes in place to effectively undertake such activities within their defined scope of work.
IFE - Institution of Fire Engineers
The IFE upholds professional standards within public and private fire sectors, offering assessment of knowledge, experience and development and promoting good practice. They also provide professional recognition for members. Metro SRM's fire risk assessors are all currently working towards inclusion on the IFE register of assessors. Many of them already hold Graduate or Member-level membership of the Institution.
IOSH - Institution of Occupational Safety and Health
IOSH is the world's largest chartered body for health and safety professionals. They aim to secure and justify trust and confidence in the work of their members by ensuring high levels of technical competence and professional conduct. Our consultants include both Graduate or Chartered Members of IOSH. Our Chartered Members of IOSH also feature on the new OSH Consultants Register.
Assessing the health & safety competency of contractors and service providers, SAFE Contractor ensures that contractors visiting premises operate in a safe way. Many large organisations now use SAFE Contractor as their primary means of selecting contractors.
Metro Safety and Strategic Risk Management (Asbestos) Limited are proud to be accredited by this leading health & safety scheme, which like us is dedicated to promoting higher standards of competency and compliance.
Legionella Control Association
World Certification Services
The Metro Safety Group Limited has achieved ISO 14001 and ISO 9001 certification from WCS
Association for Specialist Fire Protection (ASFP)
Metro SRM are associate members of the Association for Specialist Fire Protection, the leading passive fire protection trade association in the UK and Ireland. The ASFP is dedicated to the protection of life, property, the environment and our heritage.
Over the last 28 years Metro Safety has built its business by focusing on the delivery of a wide range of risk assessments and regular weekly and monthly compliance routines to the UK property industry.
Today we work with clients from a wide range of sectors including a number of large FM and M&E companies. We not only understand the challenges you face in the FM/M&E sector but we understand your customers and their requirements as well.
Our goal is to:
‘Help you win and deliver more profitable contracts by acting as a reliable nationwide outsourcing partner for a set package of compliance services, that we can either deliver more cost effectively than you can do in house - or which your organisation simply does not have the in house capacity/capability to deliver.’
We Can Help You Meet KPI's & Keep Costs Under Control
For many FM and M&E companies smaller or geographically outlying sites, or ones which require non-standard/less frequent routines, can often take up a disproportionate amount of time to service and eat into the profitability of a contract.
Metro Safety have an extensive network of assessors and testers and are set up to deliver a cost effective and reliable service to properties such as these, wherever they are located in the UK. We are often able to provide a cheaper option than self-delivery and are able to guarantee your margins by fixing costs at the outset of the contract.
We can help ensure you meet your KPI's and keep your customers happy whilst remaining competitive and keeping your costs under control.
We have one of the UK's largest BAFE SP205 accredited fire risk assessment teams and one of the largest specialist trained and competent tester networks. We reliably deliver over 150,000 weekly and monthly fire system tests per year across the UK.
Using Metro Safety to centralise your compliance requirements can improve efficiency, cut costs and remove the need to manage multiple compliance partners throughout the country.
When outsourcing compliance services you need to be confident that the partner you choose has the competency and experience required.
One of the reasons that individual companies within the Metro Safety Group are accredited and associated with a number of professional bodies is to provide extra reassurance that our exacting standards and procedures are in line with best practice. Verification from recognised industry groups gives you peace of mind that our competency is genuine, which is especially important when dealing with matters of compliance.
Our assessors are qualified specialists with in-depth commercial and legislative knowledge and proven experience across a range of industries. We always make sure that specialisations and competencies are matched with the requirements of the site.This allows them to offer practical and workable solutions which effectively manage risks whilst keeping costs to a minimum. They are also happy to liaise with your local enforcement authorities, keeping them updated with your plans and reassuring them of your commitment to compliance.
Following the tragic Grenfell Tower fire, fire safety and the proof of quality regarding fire safety competence is likely to play a more important part in tendering for future contract awards. We believe that partnering with a company like Metro Safety that has demonstrable fire safety competence is likely to enhance the chance of future contract wins where a fire safety element is included.
We understand that for some of your customers there may be a need for flexibility, as disruptions to trade can often prove very costly. We have the ability to schedule works at times which suit your customers and their trading hours, allowing minimal disruption.
Simple Effective Management & Reporting
We are happy to interact with your existing systems to ensure a seamless and consistent approach to reporting.
Clear information concerning your routine test visits would be distributed via monthly electronic reports with any serious faults reported on the day identified. Visit records are witnessed and are also kept off-site so that you can call upon them in the event of a significant incident.
Please contact us on 0845 058 9999 for further information.
Metro Safety has been providing compliance services to the property industry for over 28 years. During this time we have worked with numerous FM and M&E companies to help them reliably deliver a suite of compliance services to their own clients.
We are able to offer a unique and comprehensive range of fire, health & safety and building services available nationally. Currently we service over 12,000 properties spread across both residential and commercial portfolios; providing a combination of risk assessments, routine testing and maintenance regimes, technical consultancy and training to help ensure our clients are compliant with fire and health & safety
We have the expertise and organisational capability to quickly mobilise and reliably service large national contracts at a cost effective and competitive price point. Using Metro Safety as an outsourcing partner can help you hit your KPI’s, keeping your clients happy, whilst also maintaining your own profitability.
All our services are available individually or can be combined into a service package to meet specific contract requirements. Details of some of the service combinations that are most likely to be of interest to you are shown below.
Fire can undoubtedly be classed as one of the major risks within any building. The tragic events of the Grenfell Tower fire have contributed to a heightened awareness of the importance of fire safety throughout our society and it is likely that proof of quality regarding the competence of fire safety service providers will come under greater scrutiny in the future.
Complete Turnkey Solution for Fire
Metro Safety are fire safety specialists and are able to provide a complete turnkey solution for fire encompassing risk assessments, evacuation planning, equipment installations, testing and maintenance, technical consultancy and training. We are happy to provide these as individual services or tailor these to form a bespoke package to meet your clients’ requirements.
BAFE SP205 Accredited Fire Risk Assessments
Our consultancy division Metro SRM has one of the UK’s largest BAFE SP205 accredited fire risk assessment teams enabling us to deliver a truly nationwide service. Appointing a third party accredited fire risk assessment provider, such as Metro SRM, is a clear indication that due diligence has been exercised in the choice of provider.
Fire Safety Equipment Testing
We also have one of the UK's largest specialist trained and competent tester networks reliably delivering around 150,000 weekly and monthly system tests and fire drills per year. This includes weekly fire alarm and sprinkler tests, monthly emergency lighting tests as well as smoke detector and smoke vent and extraction tests. A local tester is assigned to each building ensuring both consistency of service delivery and local site specific knowledge. We believe that we provide unsurpassed quality and reliability in our routine services across the UK
For more information on our full range services please visit our fire safety services and fire safety training pages.
Most clients’ buildings will contain water systems in the form of basic kitchen and bathroom facilities with many also containing air conditioning systems and other more complex water related plant.
Given the correct conditions even simplistic water systems have the potential to harbour and spread legionella bacteria. They can present a significant risk not only to building occupants but also to visitors and the general public. A water risk assessment is required to help identify any potential hazards and if necessary recommend actions to reduce the risk of legionella outbreaks at your building. A plan will also need to be put in place to monitor and manage any ongoing risks.
Water Safety Services
We have a specialist water safety division and are able to offer a range of services to help ensure your clients are fully compliant with their legal water safety responsibilities and that the risks from legionella are kept to a minimum. Our services include water risk assessments, schematics, water sampling and testing, tap temperature testing, consultancy and training.
For more information please visit our water services page.
All our asbestos services are provided by our subsidiary, Strategic Risk Management (Asbestos) Limited. Our surveyors are able to undertake a variety of asbestos surveys in accordance with the requirements of ISO17020 and HSG 264 to identify and help you manage any asbestos risks within your clients’ buildings and ensure compliance with CAR 2012.
We are able to undertake the following types of asbestos surveys:
Asbestos Management Survey
Used to locate any asbestos containing materials (ACMs) which could be damaged or disturbed during normal occupancy, including foreseeable maintenance and installation work.
Refurbishment and Demolition Survey
This type of survey is needed prior to carrying out any refurbishment or demolition work. Our clients use this survey to locate ACMs where refurbishment is taking place or in the whole building in the case of demolition.
Following your asbestos survey we can help you manage your on-going asbestos management plan by conducting asbestos re-inspection surveys to monitor and report on the condition of any ACMs previously identified.
Other Asbestos Services
We are also able to offer a range of other asbestos services such as the development of asbestos management plans and training. For further information please visit our asbestos services and asbestos training pages.
Health & Safety
We offer a wide range of health & safety consultancy services to help your clients remain legislatively compliant and protect them against potential civil claims or criminal prosecution however we believe the following services are likely to be of most interest.
Health & Safety Risk Assessments
Our health & safety risk assessments can help to identify hazards and highlight the actions required to reduce and eliminate potential sources of harm within your clients’ properties. If any remedial actions are required, we would recommend workable, practical solutions that are cost-effective whilst still meeting legislative requirements.
All our risk assessments are conducted by professionally qualified consultants in accordance with best practice guidelines recommended by the HSE. Our consultants' breadth of experience and knowledge means they are able to offer you the site specific advice required to meet the demands of your individual properties.
Monthly Health & Safety Inspections
We are able to carry out regular visual inspections to help identify and record potential hazards within the common areas of your property, such as stairwells, landings, plant rooms and car parks. Generally health & safety inspections would be carried out on a monthly basis, or as recommended by your risk assessment.
The visit would be recorded in the site logbook. Clear site information would be distributed to you through monthly electronic reports with serious faults reported on the day identified. Visit records would be witnessed and also kept off-site so that you can call upon them in the event of a significant incident.
As well as satisfying your insurers, monthly health & safety inspections help you comply with the Health & Safety at Work Act.
Wide Range of Health & Safety Services
We also offer a wide range of other health & safety services including equality access audits, vacant property inspections, training and consultancy advice to help with more complex health & safety issues.
For more details please visit our health & safety services page.
Please contact us on 0845 058 9999 for further information